FAQ
Before we begin.
The essentials about booking, preparing for your clean, and choosing the right service for your space.
How are your cleaning quotes calculated?
We provide a custom quote based on the needs of your space, the service requested, its current condition, and the priorities you share with us. This lets us recommend the right scope instead of applying one standard hourly rate to every property.
Do you bring cleaning products and tools?
Yes. Obsidian Clean Co. supplies the cleaning products and tools needed for your service. If your home or property has special surfaces, product preferences, or care instructions, please include them in your quote request.
Can you clean while I am away?
Yes. If safe access can be arranged, you do not need to be home during the clean. We will confirm access details and any property-specific instructions with you before the appointment.
What should I do with my pets?
Please tell us about any pets when requesting your quote and share the instructions that will keep them comfortable and secure. Pets should be safely contained when needed so we can move through the space without risking an escape or causing stress.
What if I need to cancel or reschedule?
Contact us as soon as you know your appointment needs to change. We will work with you to find another available time. Rescheduling options depend on the notice provided and current availability.
What areas do you serve?
We serve Winnipeg and surrounding communities. Send us your property location through the quote form and we will confirm whether it falls within our current service area.
How often can recurring cleaning be scheduled?
Recurring frequency is matched to your home, priorities, and our current availability. Tell us the schedule you have in mind when requesting a quote and we will discuss the best fit.
Can I add tasks such as an oven or fridge interior?
Yes. Available add-ons include oven interior, fridge interior, interior windows, baseboards, and walls. Add-ons should be requested in advance so they can be included in the service scope and quote.
When will I hear back about my quote request?
Please allow 24–48 hours for a response. Providing complete property and service details helps us review your request and respond with the right next steps.
Have a space-specific question?